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31 January 2020 - Comments
The Art Of Questions
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Questions structure the coaching:
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○ Get information and establish facts in the initial session
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○ Explore the client’s beliefs and values, to drill down to find out how the client is thinking, what they want, why they want
it and what might be limiting them from getting it.
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● Questions have a strange quality. You cannot not answer a question. They force you to think about your experience. Even if you answer “I don’t know”, you still had to think about the question and examine your experience in order to come up with that answer.
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● Questions are like spotlights that shine into dark places. A good question will illuminate new areas. When you ask a client a powerful question, you give them the opportunity to go through their experiences and resources in a different way and find answers that they did not think they had.
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Use questions to build rapport. Body language and voice tone are as important as the words when you ask a question.
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● Questions can be used to challenge a client’s self-imposed limits and to open up options.
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All questions contain presuppositions. You either have to accept these presuppositions or reject them.
For example, when a coach asks a client “what do you want?”, this presupposes that the client wants something. The clientmay answer with their goals or say they don’t know. Both answers mean the client has accepted the presupposition.
Alternatively, if the client answers “I don’t want anything” - the client rejects the presupposition behind the question.
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● Consider questions that look forward instead of backwards.
For example, the question “who’s to blame for this?” has 2 presuppositions: that there’s blame and that fault can beallocated. It’s not empowering, it does not look forward.
For example, “how long have you allowed this situation to continue?” assumes the situation is out of control. It’s disempowering.
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Begin with WHAT or HOW
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Lead to action
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Goal-oriented, not problem-oriented
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Focus on the present and future, not the past
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Contain empowering assumption(s)
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Have a defined purpose
Examples:
What is important to you about this?
How is this important to you?
What are you willing to give up to accomplish this? What will this goal get for you?
What will you do differently next time?Notes:
WHAT questions will give you the goal(s), the action plan, the values.
HOW questions are usually secondary to WHAT questions, as they are more about the means. WHEN questions are also useful but you need to know the WHAT and the HOW first.-
Questions can be used to challenge a client’s self-imposed limits and to open up options.
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● The coach uses a different kind of question to challenge the client when they use language that shows that their thinking is limited.
Coaches challenge the language in order to challenge the thinking behind it. This allow the client to feel free to take action and give them more choice.
Challenge the client when they have unconsidered opinions (other people’s opinions as if they were their own) and make
unsuitable comparisons overgeneralizations (everybody, always, ...) unwarranted assumptions
inappropriate interpretationsand perform mind reading
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Posted by Oracle Portal
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